![]() This Privacy Policy describes how canadawatchhouse.ca (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Give us an explanation of the issue the order number and product code, so that we can evaluate right away and make it right. Return of defective, damaged or wrongly shipped:Īll timepieces are checked thoroughly before shipping, but if for some reason your timepiece is defective, damaged or wrongly shipped please send us an email at within the first 72 hours of delivery. Parts of the item are missing, warranty card, sale tag, cuff/cushion.We reserve the right to refuse any return if there are: We will email you a confirmation once the transaction has been completed.Once CWH has received the timepiece, a refund will be processed within 7 business days Drop the parcel off at your nearest Canada Post Office. Pack the timepiece you are returning, print and tape the return shipping label on the top of the box (please ensure there are no other labels on the box). After we review your request, we’ll email you a return shipping label within 2 business days.Please email us at Include the order number, product code and reason for return.Must be in the original packaging and include all packing materials, blank warranty cards, manuals and any accessories.Timepieces must be in original condition.All returns to be sent back within the first 30 days of purchase.If you are not satisfied you may exchange or return it for a refund, Money Back Guarantee. Pro Tip: Add the Lifetime Protection Plan to your purchase.CANADA WATCH HOUSE wants to ensure that our customers are 100% happy with their timepiece purchase. If the size you need is not listed, please contact a Guest Concierge using our Online Live Chat Feature and they will be happy to see if we can accommodate your request. If you are not sure or if this is a gift, the ring can be sized after purchase if that is more convenient. ![]() Not sure of the size you need, no worries! You can use the Ring Sizing Guide or visit your local store for measurement. How do I find my ring size or order a size not listed?.If these dates do not meet the time you need the item, please reach out to a Guest Concierge using our Online Live Chat Feature and they will be happy to see if we can accommodate your request. If you need your order sooner than indicated on the product page, please select OVERNIGHT Shipping for 3 days quicker and EXPEDITED Shipping for 2 days quicker. ![]() Ground Shipping is FREE and we offer a 60-day return policy. The Delivery Date varies by item and is displayed on each individual product page.
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